Dedicated Medical Care for your family pets
Surgical care, medical diagnostics and emergency response care.
Dedicated Medical Care
for family pets
Surgical care, medical diagnostics and emergency response care.
Friendly, compassionate medical care
Our clinics have excellent purpose-built facilities combined with state of the art technology:
- Fully-equipped surgical theatres
- Hospital ward
- Ultrasound
- Digital radiography
- Blood testing laboratory equipment
Our in-house diagnostic capabilities allow for rapid assessment of medical conditions and ensures we provide the right treatment for your pet at the right time.
From routine surgeries, dental extractions, through to complex operations for serious conditions or emergency procedures our team is dedicated to improving the health and welfare of your pet.
In-House Diagnostics
The equipment at our Fur Life Vet Clinics is regularly updated to provide the latest in diagnostic capabilities.
Our staff are provided with on-going training to keep up-to-date with advancements in veterinary knowledge and care.
Ultrasound
Ultrasound machines can be used to further investigate conditions involving the internal organs. These specialist machines are commonly used in pregnancy diagnosis and monitoring, and in investigating diseases of the urinary tract (such as bladder stones, tumours, prostate disease, and kidney disease). Ultrasound machines are very versatile and can be used to diagnose and monitor an array of conditions, including heart and lung disease, liver disease, and neoplasia.
Digital Radiology
The latest technology for diagnosis and treatment of animals.
High quality digital x-ray machines are used regularly, to provide valuable information on conditions affecting the bones, joints, and internal organs of our patients. By using digital imaging, we are able to quickly view high quality images, as well as easily distribute them electronically to any specialist or referral clinic.
Endoscope
Our endoscope allows us to insert a small camera through the mouth and into the stomach, to remove some objects that may be stuck in the stomach or the throat. Often, this means surgery can be avoided. The endoscope can also be used to examine ears, the nose, or throat.
ECG
Accurate diagnosis of heart arrthymias.
ECG machines are available to monitor the electrical activity and rhythm of the heart, which can be invaluable when assessing heart disease.
Cytology
Our vets are experienced in using cytology examination of tissue cells to accurately diagnose many diseases.
This involves taking a small sample of tissue, and examining the cells under a microscope at high magnification.
Cytology is used to assess many types of skin disease, as well as in investigating:
- Tumours
- Infections
- Urinary disease
- Ear infections
- Parasitic infections
In-House Laboratory
Rapid and reliable in-house blood testing
Our clinics possess a range of diagnostic equipment, which is used to conduct a variety of tests within the clinic providing you with a rapid and accurate diagnosis.
Blood Tests
Our clinics can conduct bloods tests used in the diagnosis of:
- Anaemia
- Blood disorders
- Inflammatory conditions
- Blood clotting disorders
Biochemistry Tests
We also have the ability to run more advanced biochemistry tests in-house and tests used to diagnose diseases such as:
- Pancreatitis,
- Kidney disease
- Diabetes
- Hormonal issues
- Feline immunodeficiency virus
- Canine parvovirus
- Heartworm disease.
Reproduction
For canine reproduction our clinics run Progesterone tests with results returned same day.
Surgery
When surgery is the right or only option.
No one – neither pet nor human – likes to go under the knife. But sometimes, surgery is the right (or even only) option. If your pet needs surgery, it’s important you understand exactly what will happen during the procedure, but also what you need to do before, during and after surgery to help your precious pet make a smooth recovery.
Anaesthesia
Completing procedures under a general anaesthetic allows your vet to treat your animal safely, calmly and most importantly, pain-free. As a full anaesthetic carries some risk, your vet will have carefully weighed up the various pros and cons before presenting you with this option. After all, they want the very best for your treasured pet, just as you do.
Before Surgery
One
Discuss with your vet any:
- Queries you have about your pet’s procedure
- Concerns about your pet’s current or previous illness, particularly how that could affect the anaesthetic or surgery
- Additional procedures while your pet is anaesthetised, ie nail clipping or other grooming
Two
Do any requested preliminary blood tests (your vet may request this to get more information about your pet’s health status before surgery)
Three
Stick to any fasting instructions given by your vet prior to any procedure (sedation, general anaesthetic or surgery). Generally, this will be from 8pm the night before surgery
Four
Prepare a quiet, confined environment for your pet when they come home
During Surgery
Pre-medication
Before anything else is done, your vet will thoroughly check your furry friend is fit and healthy for surgery. If so, they will give them medication designed to calm and sedate them before the full anaesthetic is given. It’s the safest option.
General Anaesthetic
This part of the procedure begins shaving your pet’s forearm and/surgical area. It’s done two reasons:
- The vet can clearly see your pet’s vein
- Cleaning the area reduces the chances of infection
Your vet will then administer anaesthetic injection and your best mate will drift off to dreamland. The surgery can then begin.
During Surgery
Your pet will be given continuous medication throughout surgery to maintain anaesthesia. This might be done through a tube placed into their windpipe so it’s possible they’ll develop a slight cough after surgery due to irritation. It should settle over 48 hours.
Rest assured they will be monitored throughout the procedure to ensure the anaesthetic is proceeding safely.
After Surgery
Once the surgery is done, your precious one will be placed in a warm bed in a quiet area to recover. If they required skin sutures, the vet or nurse will let you know and give you some information about how to care for them. At this time, they’ll also share details about post-operative care and schedule an important check-up revisit.
Medication
It’s likely your pet is going to need some pain relief after surgery. If so, your vet might prescribe non-steroidal anti-inflammatory drugs (NSAIDs). These medications work to both relieve pain and decrease inflammation.
As with all medications, side effects can occur. The most common side effects of NSAIDs:
- Mild softening of your pet’s stools
- Loss of appetite
- Vomiting
- Diarrhoea
- Bleeding into the digestive tract (not as common)
- Other problems can occur but they are rare.
If you suspect your pet is having problems with a medication, STOP the medication and CONTACT your vet.
Home Care
Once you get your furry loved one home, there’s a few things you can do to help them recover:
- Keep them in a safe, comfortable & clean environment
- Don’t let them lick or scratch their wound (you can get an Elizabethan collar from the vest to help with this)
- Monitor the wound site – a little redness, swelling & even a small amount of discharge is to be expected
- Give all medications as prescribed by your vet
- Attend all scheduled revisits
- Call your vet if you have any concerns
The equipment at our Fur Life Vet Clinics is regularly updated to provide the latest in diagnostic capabilities. Our staff are provided with on-going training to keep up-to-date with advancements in veterinary knowledge and care. State of the art Diagnostics. The latest technology for diagnosis and treatment of animals. Our endoscope allows us to insert a small camera through the mouth and into the stomach, to remove some objects that may be stuck in the stomach or the throat. Often, this means surgery can be avoided. The endoscope can also be used to examine ears, the nose, or throat. Accurate diagnosis of heart arrthymias.Diagnostics
Ultrasound
Ultrasound machines can be used to further investigate conditions involving the internal organs. These specialist machines are commonly used in pregnancy diagnosis and monitoring, and in investigating diseases of the urinary tract (such as bladder stones, tumours, prostate disease, and kidney disease). Ultrasound machines are very versatile and can be used to diagnose and monitor an array of conditions, including heart and lung disease, liver disease, and neoplasia.Digital Radiology
High quality digital x-ray machines are used regularly, to provide valuable information on conditions affecting the bones, joints, and internal organs of our patients. By using digital imaging, we are able to quickly view high quality images, as well as easily distribute them electronically to any specialist or referral clinic.Endoscope
ECG
ECG machines are available to monitor the electrical activity and rhythm of the heart, which can be invaluable when assessing heart disease.
Our vets are experienced in using cytology examination of tissue cells to accurately diagnose many diseases.
This involves taking a small sample of tissue, and examining the cells under a microscope at high magnification.
Cytology is used to assess many types of skin disease, as well as in investigating:
- Tumours
- Infections
- Urinary disease
- Ear infections
- Parasitic infections
Rapid and reliable in-house blood testing
Our clinics possess a range of diagnostic equipment, which is used to conduct a variety of tests within the clinic providing you with a rapid and accurate diagnosis.
Blood Tests
Our clinics can conduct bloods tests used in the diagnosis of:
- Anaemia
- Blood disorders
- Inflammatory conditions
- Blood clotting disorders
Biochemistry Tests
We also have the ability to run more advanced biochemistry tests in-house and tests used to diagnose diseases such as:
- Pancreatitis,
- Kidney disease
- Diabetes
- Hormonal issues
- Feline immunodeficiency virus
- Canine parvovirus
- Heartworm disease.
Reproduction
For canine reproduction our clinics run Progesterone tests with results returned same day.
When surgery is the right or only option.
No one - neither pet nor human - likes to go under the knife. But sometimes, surgery is the right (or even only) option. If your pet needs surgery, it’s important you understand exactly what will happen during the procedure, but also what you need to do before, during and after surgery to help your precious pet make a smooth recovery.
Anaesthesia
Completing procedures under a general anaesthetic allows your vet to treat your animal safely, calmly and most importantly, pain-free. As a full anaesthetic carries some risk, your vet will have carefully weighed up the various pros and cons before presenting you with this option. After all, they want the very best for your treasured pet, just as you do.
Before Surgery
One
Discuss with your vet any:
- Queries you have about your pet’s procedure
- Concerns about your pet’s current or previous illness, particularly how that could affect the anaesthetic or surgery
- Additional procedures while your pet is anaesthetised, ie nail clipping or other grooming
Two
Do any requested preliminary blood tests (your vet may request this to get more information about your pet’s health status before surgery)
Three
Stick to any fasting instructions given by your vet prior to any procedure (sedation, general anaesthetic or surgery). Generally, this will be from 8pm the night before surgery
Four
Prepare a quiet, confined environment for your pet when they come home
During Surgery
Pre-medication
Before anything else is done, your vet will thoroughly check your furry friend is fit and healthy for surgery. If so, they will give them medication designed to calm and sedate them before the full anaesthetic is given. It’s the safest option.
General Anaesethetic
This part of the procedure begins shaving your pet’s forearm and/surgical area. It’s done two reasons:
- The vet can clearly see your pet’s vein
- Cleaning the area reduces the chances of infection
Your vet will then administer anaesthetic injection and your best mate will drift off to dreamland. The surgery can then begin.
During Surgery
Your pet will be given continuous medication throughout surgery to maintain anaesthesia. This might be done through a tube placed into their windpipe so it’s possible they’ll develop a slight cough after surgery due to irritation. It should settle over 48 hours.
Rest assured they will be monitored throughout the procedure to ensure the anaesthetic is proceeding safely.
After Surgery
Once the surgery is done, your precious one will be placed in a warm bed in a quiet area to recover. If they required skin sutures, the vet or nurse will let you know and give you some information about how to care for them. At this time, they’ll also share details about post-operative care and schedule an important check-up revisit.
Medication
It’s likely your pet is going to need some pain relief after surgery. If so, your vet might prescribe non-steroidal anti-inflammatory drugs (NSAIDs). These medications work to both relieve pain and decrease inflammation.
As with all medications, side effects can occur. The most common side effects of NSAIDs:
- Mild softening of your pet’s stools
- Loss of appetite
- Vomiting
- Diarrhoea
- Bleeding into the digestive tract (not as common)
- Other problems can occur but they are rare.
If you suspect your pet is having problems with a medication, STOP the medication and CONTACT your vet.
Home Care
Once you get your furry loved one home, there’s a few things you can do to help them recover:
- Keep them in a safe, comfortable & clean environment
- Don’t let them lick or scratch their wound (you can get an Elizabethan collar from the vest to help with this)
- Monitor the wound site - a little redness, swelling & even a small amount of discharge is to be expected
- Give all medications as prescribed by your vet
- Attend all scheduled revisits
- Call your vet if you have any concerns
Your Local Fur Life Vet
Terang & Mortlake Vet Clinic
Terang 03 5592 2111
Mortlake 03 5599 2612
Warrnambool Veterinary
Warrnambool 03 5559 0222
Port Fairy 03 5568 6222
Koroit 03 5559 0260
Nullawarre 03 5559 0270
Border Veterinary Clinic
Barham 03 5453 3159
Cohuna 03 5456 2709
Kerang 03 5452 2094
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© 2023 Fur Life Vet | Apiam Animal Health
Privacy Statement
Apiam Animal Health Limited ACN 604 961 024
INTRODUCTION
Apiam Animal Health Limited and each of its subsidiaries ('Apiam', ‘our’, 'we' or 'us') take your privacy and security very seriously. We respect your rights to privacy under the Privacy Act 1988 (Cth) (“Act”) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.
This policy relates only to the personal information management practices of Apiam.
Personal information means information that identifies you as an individual, or from which your identity can reasonably be ascertained.
This Policy describes how we collect, store, use and disclose personal information and explains your rights to access and correct that information or make a complaint about the handling of your personal information (regardless of the form of the information and whether the information is true or not).
This policy does not relate to personal information held about current or former employees of Apiam.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions or activities. The type of personal information we collect will depend on the reason for collection. Generally, the types of personal information we collect will include name, contact details and records of communication with us.In addition, we collect information relating to:
Veterinary clients and/or retail customers
- information about your pet or animal ownership details; insurance details (if applicable) for the treatment of your pet or animal;
- details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other);
- responses to customer satisfaction, service development, quality control and research surveys and similar activities;
- any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and information you provide to us through our customer surveys or visits by our representatives from time to time.
- We may also be required to collect your personal information under State and Territory veterinary surgeons’ legislation.
Job applicants
- employment and academic histories and the names of referees. We will collect this information directly from organisations that provide recruitment related services to us, and from third parties who provide job applications with professional or personal references.
Students
- Personal data from students is collected for the purpose of facilitation of placements. We will collect this information directly from education providers or directly from students seeking placement or work experience.
Shareholders
- Personal data from shareholders is collected for purposes related to their shareholding, including for the purposes of issuing or transacting in shares, paying dividends, regulatory reporting and shareholder communications. Such data may include a shareholder's name, address, shareholding details, tax file number, and bank account details. Shareholder data is collected on behalf of Apiam by the external manager of our share register. From time to time this data may be provided to other external service providers for the purposes of paying distributions or mailing shareholder communications, or to the extent permitted by legislation to authorised securities brokers, persons inspecting the register, bidders for Apiam’s securities, or certain regulatory bodies including the Australian Taxation Office.
We will also collect information, including names and contact details, about:
- people involved in or through organisation that we support;
- our suppliers (this information is collected for business-related purposes but contains some limited personal information such as contact details of the people that we liaise with);
- people who correspond with us, including through our website, in which case we may keep a copy of that correspondence and relevant contact details; and
- people who request information updates about us through our mailing list.
WEBSITE ANALYTICS
To improve your experience on our website, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on our computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the Apiam website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites.
Our website uses Google Analytics, a service that transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy: https://policies.google.com/privacy.
HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Where it is reasonable and practicable to do so, we collect personal information directly from you when you correspond or register your details with us, when you present your pet or animal for treatment at one of our clinics or provide feedback to us. Depending on the nature of our interaction with you, we may collect personal information from third parties – for example, information about job applications is collected in the manner set out above; when new veterinary practices join the Apiam group; and from organisations with whom we have an affiliation.
Apiam may also collect personal information about individual veterinary surgeons (for example where other veterinary surgeons are also involved in the care of an animal), contractors and other individuals who interact with us. This information is generally collected for administration and management purposes.
We hold personal information in hard copy (paper) or electronic form. If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form is generally held on servers controlled by Apiam or on servers controlled by third parties under contractual arrangements with Apiam in Australia. Apiam uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper form is generally securely stored at our veterinary clinics or our head office. Apiam uses physical security and other measures to ensure that personal information in hard copy form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We may use personal information for the primary purpose for which it is collected (e.g. the provision of our veterinary services) or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way, or in other limited circumstances as set out in the Privacy Act 1988 (Privacy Act).
We collect, hold and use your personal information:
- to provide safe and effective veterinary care to your pet or animal;
- to provide products and services to you and to send communications requested by you;
- to answer enquiries and provide information or advice about existing and new products or services;
- to communicate with you about upcoming appointments, health checks, vaccination schedules and other related veterinary care matters;
- to manage, monitor, plan and evaluate our services;
- for safety and quality assurance and improvement activities;
- for testing and maintenance of information technology systems;
- for product and service development, quality control and research to improve the way Apiam and its service providers provide products and services to us and you;
- to seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback;
- to correspond with people who have contacted us, and deal with feedback;
- to recruit and assess potential employees;
- to provide services to shareholders in relation to their holding of Apiam securities;
- for marketing (including direct marketing), planning, product or service development, quality control and research purposes by Apiam and its related bodies corporate;
- to maintain and update our records;
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country;
- to answer your questions, provide you with information or advice (including general pet health advice) or consider and respond to requests or complaints made by you.
WHY WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where we are permitted to do so by law or we have obtained consent to do so. We may disclose personal information for the primary purpose for which it is collected or for purposes related to the primary purpose where it would be reasonably expected that we would use the information in such a way.
Third parties we may disclose personal information to include:
- Veterinary care professionals (for example, veterinary pathologists) in the course of the provision of veterinary care to your pet or animal (where this is consistent with our veterinary surgeons' legal and professional obligations);
- Data analysts, IT service providers and our advisors including our professional advisors (including legal and financial advisors);
- Financial institutions involved with administering billing (including administration of insurance and other third-party payment arrangements) and debt recovery; and
- Government agencies.
We take steps to ensure that our service providers are obliged to protect the privacy and security of personal information and use it only for the purpose for which it is disclosed.
OVERSEAS DISCLOSURE OF PERSONAL INFORMATION
Unless we have your consent or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
We may use cloud computing services or data storage located overseas in which case information may be stored, under our control, on computer servers located outside of Australia.
ACCESSING AND CORRECTING PERSONAL INFORMATION
You can request access to your personal information held by us, or request that it be corrected, by contacting us at the address below.
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
DESTRUCTION OF PERSONAL INFORMATION
Apiam takes reasonable steps to destroy or permanently de-identify your personal information where it is no longer required. Personal information which forms part of our veterinary surgeons' treatment records must be maintained in accordance with legislative and professional requirements.
COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION
If you have any questions or concerns about this Privacy Policy or how your personal information has been handled by Apiam, you may contact us at any time. Matters relating to this policy will be received by the Privacy Officer (company General Counsel). The contact details for the Apiam Privacy Officer are set out below under 'Contacting Us'.
We will consider and respond to your complaint within a reasonable period. If you are not satisfied with our response to a complaint, or you consider that Apiam may have breached the Australian Privacy Principles or the Privacy Act, you are entitled to make a complaint to the Office of the Australian Information Commissioner.
The Office of the Australian Information Commissioner can be contacted by telephone at 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.
CHANGES TO THIS POLICY
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the Apiam website. Any updated versions of this Privacy Policy will be posted on our website and will be effective upon posting. Please review it regularly.
CONTACTING US
You may contact us in relation to this Privacy Policy or your personal information as follows:
Phone: (03) 5445 5999
Email: privacy@apiam.com.au
In Writing: The Privacy Officer
Apiam Animal Health
PO Box 2388
Bendigo DC, Vic 3554
